Dear valued customer, We are currently experiencing a HIGH amount of orders, emails and phone calls. We are allocating additional resources and are working hard to clear any outstanding. Please allow for some slight delays in our response times.
SHIPPING DELAYS: We have also been dealing with some major port congestion and some shipping delays which has delayed some deliveries / Pre Order arrival dates. We will continue to update customers with this information. We appreciate your patience at this time. Please text or email your local Outdoor Elegance store and we will get back to you as soon as possible.
COVID UPDATE: Please note due to restrictions some services in some locations may not be available such as full assembly and unwrap. Upon receiving your order we will be in touch to discuss these details and delivery times. Our Braeside showroom in Melbourne is back open, with all stores practising Covid related protocols.
We are happy to organise delivery anywhere in Australia with reasonable access. For Sydney, Melbourne, Brisbane, Canberra, Sunshine Coast, Wollongong, Newcastle and the Hunter region we have experienced teams delivering directly from our distribution centre and warehouses. For other capital cities and many Victorian, Queensland and NSW regional centres we have a network of trusted couriers that we use. Please bear in mind with many of our packages, as we mix and match chairs, tables and other items there is not a standard shape, size or weight and your order may require individual quoting for freight. We will be in contact to discuss delivery options and provide specific pricing for you if your location is not on our schedule. Please note that if anytime after you have processed your order online, you may cancel your order for a full refund prior to shipping. If you would like more information or are after a quote please contact us
We have shipping rates in place for many locations. If your postcode does not provide a delivery option in checkout please contact for a quote. Email your local OE store or click here for contact details for your nearest store.
Please note that on occasion some items do require to be shipped in from interstate to complete the order and this can delay the delivery times. Once order is placed you will be notified of expected delivery time.
Below is a guide to shipping rates for furniture items. Some accessories, smokers and heaters have lower shipping costs. Please enter your postcode in checkout for these items for confirmation.
Please note: every effort is made to provide detailed and accurate information online on every item. As mistakes can happen we reserve the right to cancel your order and refund your purchase. This includes but is not limited to pricing, specifications and inclusions discrepancies as well as identifying items only available in local area that are not available for shipping.
Not every item is available in every store or available for delivery out of area. We reserve the right to decline new orders or cancel and refund placed orders for any product.
If a courier price is not provided once entering your postcode please contact us for instructions email@example.com
Organising Your Delivery
Following checkout we will contact you to discuss delivery details. We will need to know a little about the site access, parking and work out a time that suits you.
Please note shipping times can vary from 1 day to around two weeks for regional deliveries depending on when our next run to your area is and if we have to transfer stock interstate to fulfil your order.
Delivery price includes delivery to premises only.
Sydney, Melbourne, Brisbane, Sunshine Coast, Central Coast And Newcastle Deliveries
Your items will be delivered by our experienced team members. They can offer advice on care and maintenance of your product and assist with your next purchase.
They are also available to assemble your goods and remove all rubbish for an extra fee. please advise if this is required when booking your delivery.
For other regions we have a number of specialist delivery options from freight companies to removalists at very competitive prices. Please check the Shipping & Delivery tab on each product page for a guide to the shipping cost for your region.
Other AreasIf your location is niot listed in the guide and a shipping price is not generated when you enter your postcode in the checkout you are welcome to contact us for a quote. If you have received a quote from an authorised Outdoor Elegance representative you can enter the value into the Freight by arrangement field. This option is for use with a quote provided by Outdoor Elegance. Any other use will render the order invalid.
You are welcome to collect your purchase in one of our stores or make an appointment to pick up at our main warehouse in Seven Hills, Sydney. Please select this option in checkout and we will contact you to arrange pick up date. Please Note: Smokers & Grills, Smoker Accessories, Outdoor Heaters & Heating Accessoires can ONLY be picked up from our Melbourne, Newcastle Showrooms.